Customer Care
CUSTOMER SERVICE
Malbon.com Service Hours are Monday to Friday from 8am to 5pm Pacific Standard Time or 11am to 8pm Eastern Standard Time. Please email us at shop@malbon.com and a member of our team will get back to you as soon as possible.
PAYMENT, PRICING & PROMOTIONS
We accept the following payment methods: DOMESTIC ORDERS (PayPal, Mastercard, Visa, and American Express, Amazon).
SHIPPING & DELIVERY
Orders are processed within 48-72 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses.
RETURNS
Domestic Returns
Please visit the website below to process a return/exchange. See Return Policy
International Returns
Please see International Return Policy
All items marked FINAL SALE cannot be returned or exchanged.